We want you to be confident using Jurix. This policy explains when and how refunds apply to subscriptions and service fees.
01Overview
This Refund Policy applies to Jurix Pro subscriptions and platform service fees. It should be read together with our Terms of Use.
02Free Trial
Jurix Pro includes a 14-day free trial. You will not be charged during the trial and may cancel anytime before it ends with no obligation.
03Subscription Refunds
- Cancel within 7 days of a new paid subscription for a full refund.
- After 7 days, subscriptions are non-refundable for the current billing cycle; you keep access until the period ends.
- Annual plans cancelled mid-term are refunded on a pro-rata basis, less any used months.
04Service Fees
Professional fees for legal work are agreed with and payable to the independent advocate \u2014 they are not set by Jurix \u2014 and are generally non-refundable once work has commenced. Where work has not commenced, contact us and we'll review eligibility case by case.
05Non-Refundable Items
- Government, court or statutory fees paid to third parties.
- Services already delivered or substantially performed.
- Charges arising from violations of our Terms of Use.
06How to Request a Refund
Email billing@jurix.in with your account email and order reference, or contact Jurix Care. We aim to acknowledge requests within 24 hours.
07Processing Time
Approved refunds are issued to the original payment method within 5–7 business days, subject to your bank or payment provider's timelines.
Questions about this policy?
If something isn't right, we'll make it right. Reach our team at legal@jurix.in or visit our Contact page.